What are your minimum order quantities (MOQ)?

Our MOQ starts at just 1kg per order, making it easy for small cafés and businesses to get started. Unlike other suppliers who require 5-10kg minimums, we believe in supporting businesses at every stage of growth. Volume discounts kick in at 5kg, 15kg, and 50kg monthly thresholds.

How quickly can you deliver orders?

Delivery times depend on your location: Hamburg & surrounding areas: Same-day delivery available for orders placed before 2 PM. Germany-wide: 1-2 business days via DHL Express. EU countries: 2-4 business days. Emergency orders: Contact us for rush delivery options.

What payment terms do you offer?

We offer flexible payment terms based on your business needs: Starter tier (1-5kg): Net 30 days. Growth tier (5-15kg): Net 30 or Net 45 days. Professional tier (15-50kg): Net 45 or Net 60 days. Enterprise tier (50kg+): Custom terms negotiable. First orders typically require prepayment or credit card. After establishing a relationship, we extend credit terms.

How do you ensure consistent quality across batches?

Quality consistency is our top priority. We work directly with local partners in Japan who follow strict harvesting and processing protocols. Every batch undergoes color consistency testing using spectrophotometry, taste testing by certified tea sommeliers, particle size analysis for optimal dissolution, heavy metal and pesticide testing by independent labs, and freshness verification (we stock < 6 months from harvest).

Can you help with staff training on matcha preparation?

Yes! We offer comprehensive training for your team: Basic training (all tiers): Written guides on proper storage, preparation techniques, and common mistakes. Growth tier and above: 1-2 hour on-site or virtual training sessions covering traditional whisking, modern latte preparation, and recipe development. Professional tier and above: Quarterly refresher sessions, advanced techniques, and new product training.

Do you provide marketing materials for our business?

Absolutely! Starting at the Growth tier, you get access to our marketing library: High-resolution product photography, menu description templates in multiple languages, origin stories and farm information, educational materials about matcha benefits, social media content templates, point-of-sale materials (table tents, shelf tags), and for Professional tier+: Custom branded materials available.

What certifications do your products have?

Our matcha products hold the following certifications: Organic: EU Organic (available on request for specific grades), Quality: ISO 22000 food safety management, Origin: Direct sourcing certificates from Japanese partners, Testing: Regular third-party lab testing for purity and quality.

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Q: Can you help with staff training on matcha preparation?

Yes! We offer comprehensive training for your team: Basic training (all tiers): Written guides on proper storage, preparation techniques, and common mistakes. Growth tier and above: 1-2 hour on-site or virtual training sessions covering traditional whisking, modern latte preparation, and recipe development. Professional tier and above: Quarterly refresher sessions, advanced techniques, and new product training.

Q: Do you provide marketing materials for our business?

Absolutely! Starting at the Growth tier, you get access to our marketing library: High-resolution product photography, menu description templates in multiple languages, origin stories and farm information, educational materials about matcha benefits, social media content templates, point-of-sale materials (table tents, shelf tags), and for Professional tier+: Custom branded materials available.

Q: What certifications do your products have?

Our matcha products hold the following certifications: Organic: EU Organic (available on request for specific grades), Quality: ISO 22000 food safety management, Origin: Direct sourcing certificates from Japanese partners, Testing: Regular third-party lab testing for purity and quality.

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We're preparing something special for businesses and wholesale partners. Our premium matcha wholesale program will be available shortly.

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hillel@lowinskys.com

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