What are your minimum order quantities (MOQ)?

Our MOQ starts at just 1kg per order, making it easy for small cafés and businesses to get started. Unlike other suppliers who require 5-10kg minimums, we believe in supporting businesses at every stage of growth. Volume discounts kick in at 5kg, 15kg, and 50kg monthly thresholds.

How quickly can you deliver orders?

Delivery times depend on your location: Hamburg & surrounding areas: Same-day delivery available for orders placed before 2 PM. Germany-wide: 1-2 business days via DHL Express. EU countries: 2-4 business days. Emergency orders: Contact us for rush delivery options.

What payment terms do you offer?

We offer flexible payment terms based on your business needs: Starter tier (1-5kg): Net 30 days. Growth tier (5-15kg): Net 30 or Net 45 days. Professional tier (15-50kg): Net 45 or Net 60 days. Enterprise tier (50kg+): Custom terms negotiable. First orders typically require prepayment or credit card. After establishing a relationship, we extend credit terms.

How do you ensure consistent quality across batches?

Quality consistency is our top priority. We work directly with local partners in Japan who follow strict harvesting and processing protocols. Every batch undergoes color consistency testing using spectrophotometry, taste testing by certified tea sommeliers, particle size analysis for optimal dissolution, heavy metal and pesticide testing by independent labs, and freshness verification (we stock < 6 months from harvest).

Can you help with staff training on matcha preparation?

Yes! We offer comprehensive training for your team: Basic training (all tiers): Written guides on proper storage, preparation techniques, and common mistakes. Growth tier and above: 1-2 hour on-site or virtual training sessions covering traditional whisking, modern latte preparation, and recipe development. Professional tier and above: Quarterly refresher sessions, advanced techniques, and new product training.

Do you provide marketing materials for our business?

Absolutely! Starting at the Growth tier, you get access to our marketing library: High-resolution product photography, menu description templates in multiple languages, origin stories and farm information, educational materials about matcha benefits, social media content templates, point-of-sale materials (table tents, shelf tags), and for Professional tier+: Custom branded materials available.

What certifications do your products have?

Our matcha products hold the following certifications: Organic: EU Organic (available on request for specific grades), Quality: ISO 22000 food safety management, Origin: Direct sourcing certificates from Japanese partners, Testing: Regular third-party lab testing for purity and quality.

✦ Coming Soon

Premium Matcha Wholesale Program

Q: Can you help with staff training on matcha preparation?

Yes! We offer comprehensive training for your team: Basic training (all tiers): Written guides on proper storage, preparation techniques, and common mistakes. Growth tier and above: 1-2 hour on-site or virtual training sessions covering traditional whisking, modern latte preparation, and recipe development. Professional tier and above: Quarterly refresher sessions, advanced techniques, and new product training.

Q: Do you provide marketing materials for our business?

Absolutely! Starting at the Growth tier, you get access to our marketing library: High-resolution product photography, menu description templates in multiple languages, origin stories and farm information, educational materials about matcha benefits, social media content templates, point-of-sale materials (table tents, shelf tags), and for Professional tier+: Custom branded materials available.

Q: What certifications do your products have?

Our matcha products hold the following certifications: Organic: EU Organic (available on request for specific grades), Quality: ISO 22000 food safety management, Origin: Direct sourcing certificates from Japanese partners, Testing: Regular third-party lab testing for purity and quality.

Premium Japanese matcha · Competitive wholesale pricing

We're launching a premium wholesale program designed specifically for cafés, restaurants, bakeries, and specialty retailers. Source authentic Japanese matcha with competitive B2B pricing and dedicated support.

📊

Competitive Volume Pricing Tiered wholesale rates · Flexible MOQ · Transparent pricing

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Fast & Reliable Delivery Same-day Hamburg · Germany-wide shipping · Consistent supply

✨

Premium Quality Guaranteed Lab-tested matcha · Consistent quality · Multiple grades available

Multiple matcha grades for every application

Dedicated account management & support

Staff training & marketing materials

Lab-tested quality & consistency guaranteed

Get Early Access & Priority Pricing

Join our waitlist to be notified when the wholesale program launches. Early registrants receive priority access, exclusive pricing, and a special welcome discount on their first order.

Join Waitlist Ask a Question

hillel@lowinskys.com

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