Return Policy

Last Updated: October 30, 2025

Our Policy

At Lowinsky's, we take pride in the quality and freshness of our matcha products. Due to the nature of our products and our commitment to food safety and quality standards, we do not accept returns or exchanges on any purchases.

Why We Don't Accept Returns

• Food Safety: Once matcha and food products leave our premises, we cannot guarantee their storage conditions or safety for resale
• Product Freshness: Our matcha is carefully sourced and stored to maintain optimal freshness and quality
• Hygiene Standards: For health and hygiene reasons, we cannot accept opened or unopened food items back into our inventory

Before You Buy

We encourage you to:

• Ask Questions: Our team is happy to answer any questions about our products before you purchase
• Try In-Store: Visit our café in Hamburg to taste our matcha before buying retail products
• Read Descriptions: Carefully review product descriptions, ingredients, and specifications on our website

Damaged or Defective Products

If your order arrives damaged during shipping or you receive a defective product, please contact us within 48 hours of delivery at [your email] with:

• Your order number
• Photos of the damaged product and packaging
• A brief description of the issue

We will evaluate each case individually and work with you to find a satisfactory solution.

Questions?

If you have any questions about our return policy, please contact us!